Technical & Claims Helpline

The only independent technical life risk hotline in the world!

“I have been an avid enthusiast of the resources and passion The Risk Store has continued to inject into our industry for many years. Recently, their assistance on a technical claims issue enabled me to not only assist a client expedite a claim, but simultaneously lock in a joint venture for life, given the client was a referral source and the claim was family related. That’s the definition of adding value!”
Chris Zegers | Partner, Keystone Wealth

Our Helplines are always handled via email (please use query form link below) to create a paper trail for us as to what we advised.

We can help with just about any question you may have on life risk advising and managing claims. Many of the questions you may have can be answered by pointing you to the relevant item in The Risk Store toolkit. Others will be answered directly. These answers will be limited to 200 words and where possible will include tips on where to find associated information in The Risk Store.

The Risk Store will make every attempt to respond directly to the member within one to two working days of the receipt of the query. Where this is not possible, the member will be advised of the expected timeframe for response and a 72 hour turnaround will be aimed for.
The Helpline service is guaranteed to be available for 45 weeks in each year. Members will be advised wherever possible in advance of any period during which the Helpline service is suspended.Our advice is of a general nature only and The Risk Store will not be responsible for its application to any particular client circumstances. The Helpline will be managed in line with our site’s Code of Conduct. The Risk Store reserves the right to alter the terms of the provision of the Helpline service to Members at any time.

Sorry, assignment questions will not be answered by the Helpline.

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Affiliates & Associates, first login then click here to upgrade your plan to Professional level   |   Not a member yet? Register here


Lightbulb Idea IconQUICK TIP 1: Save time! Before you use the helpline and type your technical or claims query, we recommend you check out the helpline Q&A archive below first. Your answer may already be there for you. 

Lightbulb Idea IconQUICK TIP 2: If you cannot find the answer to your question and still want to use the helpline, CLICK THE RED ASK YOUR QUERY button below. Please try to keep your question and details as succinct as possible.


Helpline Query Form
Use this form for submitting your technical and claims helpline query.
Helpline Archive
The Risk Store's technical & claims helpline Q&A archive is where you will find some of the previous pertinent and helpful helplines sent to us, reside for your future reference. Scroll through these first before spending your valuable time typing and submitting your helpline query to us. You question or issue may already have been answered previously. This section is exclusive to Professional level members only. See above on how to upgrade if you are not a Professional level member yet.

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